Our Commitment To You
ZAIKEN Jewelry guarantees that your jewelry is free from defects in craftsmanship for one year from time of purchase. We stand by our craftsmanship, and wholly expect your jewelry to last for a long time, and become a BELOVED heirloom.
It is our goal that each and every time you look at your ZAIKEN jewels, you will get a little skip of your heart beat.
At one year, (sooner if you are super active with your jewels) and at least once a year, we suggest your jewels go in for a routine check up. This will ensure that all the stones are set tightly, and nothing is loose. You can do this at your favorite local jewelry store with a professional jeweler on site, or you can send it back in to us and we will do it for you.
We know you love your jewels and never want to take them off. If the jewels get hurt due to negligence or abuse, we are not responsible for any damage to your jewelry . However, given that we are human, accidents happen. We will gladly repair your jewelry for a fair fee.